Conroe Door & Hardware in Conroe, TX Closed now

Reviews about Conroe Door & Hardware

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  December 23, 2019, by Heather Johnson
  If i could give ZERO stars i would! The establishment is nice and the prices are great but the customer service is AWFUL! It was as if i was a stain that they were unable to remove from their expensive rug. I was pleasant and nice of course, and expected the same courtesy being that I am the CUSTOMER. Here is what happened: My husband sent me to this store to pick up something for some wood for a project that we are doing around the house. I walked in and the lady behind the counter seemed irritated that i was there, i explained what i needed and asked her if she could cut the wood. With an attitude she replied "i mean.. we can cut it." as if it was a bother. I noticed that there were several other services offered and i inquired about the windows, she informed me that there was a 10 month waiting period so i shouldn't even bother unless it is a "big" job. Then she told me the total, i handed her my card, she handed it back no.. "thank you for your business...have a good day..NOTHING" Then she preceded to say "ok well, drive around back and the next building will get it for you." I drive around back there is no one there waiting to help me so I walked into a building to the left no one was there, i then walked into the building to the right there were about six guys laughing having a good time. I waved and said "hello, is someone able to assist me in fulfilling this order." The man looked at me, walked over and SNATCHED my receipt and said on that is for this guy (he pointed to another man a few feet away). The next guy took the receipt from him and i followed him to the next building to get the wood cut. Again no, "thank you for your business..NOTHING" So rude, I would have given them what they wanted and just have not done business there but my husband asked me to do this favor for him so i did it. I will NEVER return to this store again or spend a dime. Not sure if they are racist or just not friendly, but my husband said that they were friendly to him ( he is white) and they were awful with me ( i am black). The only "thank you" that came out of that experience was from me the customer! NEVER AGAIN i would rather pay three times the price and do business with decent people.